HP Support Assistant is printing software to set up your printer, scan, order supplies, check ink levels, and more. After upgrading Windows, the printer information in HP Printer Assistant and Windows is lost. When this happens, use HP Support Assistant to connect your printer as a new printer.
Step 1: Reconnect the printer
Step 2: Click Connect a new printer.
Step 3: Select the connection type when prompted, and then follow the on-screen instructions to set up the printer.
Step 4: Turn off the printer, and then restart your computer.
Step 5: Turn on the printer, and then open HP Support Assistant.
Most HP computers come with HP Support Assistant. Click the app icon in the taskbar, or search Windows for support assistant to open the tool. Learn how to install or update HP Support Assistant. Download HP Support Assistant from hp.com/go/hpsupportassistant, then follow the prompts to install it on your computer.