As we are well aware that Microsoft Outlook is a very helpful application that allows us to send and receive emails instantly. However, at times, it may start to give you a tough time by showing offline whenever you try to use it for the emailing purpose. This not only frustrates the user but also makes him think about what should be his next move to get rid of this issue. Most of the time, this issue can be easily fixed by upgrading your application via office.com/setup. But, sometimes, this is not enough and you have to fix it using other troubleshooting ways.
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Status: Disconnected
There can be different reasons why you're disconnected from Outlook. What follows are just a few examples of some of the possible reasons.
If your Internet connection is working, there might be a problem with the mail server.
If you can log onto your email from a website—for example, http://outlook.com—check to see whether you can receive and send email that way. If email isn’t working on the website, call your technical support for your email service provider for help.
If you can send and receive mail on the website, then your mail server is fine. But your computer might need updates or there might be a problem with your account settings.
Tips for reconnecting to Outlook
Here are some suggested ways to reconnect to Outlook.
Reset the Work Offline status
On the Send/Receive tab, choose Work Offline, and check your status bar. If the status shows Working Offline, repeat the action until the status changes to connected.
Check for updates
Create a new profile
To eliminate the possibility that there's a fault in your current Outlook profile, create a new profile. If you open Outlook using the new profile and it’s still disconnected, try removing your account and then adding it back again.
In the Folder pane, right-click your account name, and then choose Remove <name of the account>.
Follow the steps in adding the account again to proceed.
Regards, Bruce